Return Policy

No Returns, Exchange Only.

At Queen Visage, we are committed to providing our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we are here to make sure you are fully satisfied with your purchase. To ensure a smooth exchange process, we have outlined the following Return Policy:

No Returns, Exchange Only.

1. Eligible Products for Exchange:

   • Only new, unused, and unopened products are eligible for exchange.
   • Skincare and Bodycare products must be in their original packaging with all seals and labels intact.

2. Timeframe for Exchange:

   • Customers have up to 30 days from the date of purchase to initiate an exchange.
   • After 30 days, we regret that we cannot accept any exchanges.

3. Exchange Process:

   • To initiate an exchange, customers must contact us via "Contact Us" page on our website and our team will guide you through the process.
   • For exchange requests, please specify the product you wish to receive in exchange.

4. Return Shipping:

   • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, product defect).
   • We recommend using a trackable shipping method for returns to ensure safe delivery. We are not liable for any lost or damaged returns.

5. Inspection and Processing:

   • Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
   • If the returned item meets the requirements, we will process your exchange ASAP.

6. Refunds:

   • No refunds, exchange Only.

7. Exclusions:

   • For health and safety reasons, we cannot accept exchanges on products that have been used, opened, or are not in their original condition.

8. Damaged or Incorrect Items:

   • If you receive a damaged or incorrect product, please contact us via "Contact Us" page immediately. We will arrange for a replacement and return shipping costs will be covered by us.

At Queen Visage, we strive to provide exceptional customer service and ensure your satisfaction. We appreciate your understanding and cooperation with our Return Policy. If you have any questions or concerns, please don't hesitate to reach out to us via "Contact Us" page.

This Return Policy is effective as of August 2, 2023 and supersedes any previous policies. We reserve the right to update or modify this policy at any time without prior notice.